What to do when there is an after-sales problem with an order that is ineligible for the “return/exchange guarantee”?
What to do when there is an after-sales problem with an order that is ineligible for the “return/exchange guarantee”?
When there is a quality issue with the product, FBCBUY will verify with the seller based on the actual situation. We will figure out the final solution and notify the user. If the product has no quality issue, the return/exchange service will be unavailable based on the rules from the third-party platform. FBCBUY will try to communicate with the seller and protect the user’s rights.
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