Help Center

【Service Description】

FBCBUY provides the purchase agent order for selected platforms but FBCBUY is not responsible for the risks associated with the products from third-party platforms.

FBCBUY will only provide you with the purchase agent service for selected third-party platforms and FBCBUY is not responsible for the possible risks and legal consequences like quality issues and copyright infringement. To protect your benefits, FBCBUY will inspect the product multiple times, communicate with you, and provide after-sales assistance during the procedure. If you need to purchase a product from a third-party platform that cannot be verified, there might be problems like an extra service fee, unable to purchase, and shipping risks. For details, please refer to the feedback of our agents.

【Shopping Procedure】
The shopping procedure is separated into two steps and you need to make two payments. We suggest that you estimate the international shipping fee before placing the order.
Step 1:  We will purchase the product for you after you pay for the product and the domestic shipping cost incurred in China. The purchased product will be shipped to the FBCBUY warehouse and purchase agent preservation period of parcels is 90 days. You can purchase multiple products and consolidate them into one parcel to save money.

Step 2:  Consolidate the products that are stocked in the warehouse, submit the parcel, pay for the international shipping cost, and the parcel will be shipped to you.
【Logistics Risks】
The logistics services for the purchase agent products are provided by third-party logistics providers. They are restricted by the customs policy and there might be logistics risks. You need to consider the risks as you will be responsible for them.
As a service platform, FBCBUY is partnered with numerous third-party logistics providers who ship the products we purchased to you. FBCBUY is not responsible for the confiscation, damage, loss, or delay of the products that occurred due to the policy of the customs or the uncontrollable risks associated with the international transportation. However, FBCBUY will warn you about the possible risks ahead of time. We will improve our logistics insurance services, since we want to help you assess possible risks and minimize possible losses.