Help Center

Shopping Agent – We Buy the Product for You

You can submit a shopping agent order through our website. The shopping agent will purchase the product for you after you pay for the product and the domestic shipping (not needed if the seller offers free shipping). After the quality inspection, your product will be stocked in the warehouse. You can then submit the parcel and we will ship the parcel to the destination.

Shopping Agent Order Total = Product Cost + International Shipping Fee (calculated using the product weight, the shipping method, and the address) + Customs Clearance Fee.
Good for: Users who do not have Taobao or Alipay accounts.

Parcel Forwarding – Parcels Prepared by You or Your Friends

You can submit a parcel forwarding order through our website. First, you need to fill in the product information like name and quantity, you can also click “Retrieve the Product Information” to import the product information automatically. After the information is verified, you can ship the product to FBCBUY’s warehouse. The last thing you need to do is submit the parcel for international shipping after the warehouse stock-in. If you need the quality inspection service, please select “Quality Inspection” when submitting the order.

Parcel Forwarding Total = International Shipping Fee (calculated using the product weight, the shipping method, and the address) + Customs Clearance Fee.

Applicable for:
1.     Users who already have the needed accounts (Taobao, Alipay, other Chinese shopping websites, etc.) etc.
2.     Products like gifts from friends or relatives, used products, and products that are not purchased online.
Friendly Reminder: After two different types of products are stocked in the warehouse if the weight limit is not reached and all the logistics requirements for the selected shipping method are met, you can consolidate them into one parcel or ship them separately when submitting them for international shipping.